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Delivery Process

As a small family business, you're happiness with our product is a prime concern for us and this especially relevant in the delivery of your order. We will endeavour to ensure our packages are dispatched as soon as possible, following confirmation of payment.

We are a UK based business and are currently only able to facilitate delivery within the UK and to the Channel Islands.

Our packages are expected to be delivered approx 3 to 5 working days after dispatch. Deliveries may be made Monday to Saturday (excluding Bank Holidays), subject to our delivery provider's service. It may be usually expected to take 5+ days if sending to outlying areas of UK. We use reputable delivery providers, such as Hermes, Royal Mail and others as necessary. At present we do not offer a next working day delivery option.

The costs for postage & packing are as follows:
delivery prices by weight
We have now also added the option for faster delivery, expected within 1-2 working days: starting from £5.25, dependent on package weight. This option is available in the final Checkout screens

The system is designed so that normally an estimated standard postage & packing charge should be shown on your cart page as products are added.
Final P&P charges are shown on the checkout page of our shop, with the express option in the last stage of checkout.

In an unlikely and exceptional circumstance where the actual costs of delivery of an order are substantially higher than expected cost positions (or if delivery costs make an order unviable), then Artistry Coffee reserves the right to contact the customer with an option for continuing the order with a revised delivery cost or cancelling the order. This is not anticipated, but if delivery companies vary the cost of delivering to particular regions it is possible that actual delivery costs for unusual package sizes or weights may be unviable.

The Channel Islands are not available with the above costs. Please see below as a guide for applicable costs (via Royal Mail).

  • Parcel Weight 1St Class 2nd Class
  • Up to appx 2 Kg     £6.55     £4.90
  • Up to appx 20 Kg     £10.00     £9.10


Please note that standard delivery for £ 0.50 is a price promotion between 11 and 17 December 2018.

Regardless of size or weight we are currently offering standard delivery for £ 0.50.

We expect standard delivery should be fulfilled in 3+ days from despatch, subject to our delivery providers schedules. There are no guarantees, however we have normally seen delivery completed well within a 2 to 5 days range.

Currently Artistry Coffee only offers delivery within the UK.


It is always advisable to order early to avoid any disappointment as delivery volumes increase towards special days.

For Standard delivery we generally expect a 3 to 5 working days timeframe is advisable, though in exceptional circumstances it may take our delivery providers a little longer.

Generally weather can be a great unexpected variable, so if there is extreme weather this can cause delays - but also if there is sudden additional demand the delivery systems can slow down a little. So if you do have the ability to order earlier it is recommended towards periods of higher demand such as Christmas.

For premium delivery there should be delivery within 1 to 2 working days, orders with 2 to 3 working days in advance should be absolutely safe, but again there are the weather caveats. These are not absolute guarantees though, and earlier ordering is always recommended to avoid delivery disappointment.

Both Royal Mail and Hermes are stating that Standard Delivery CHRISTMAS LAST DAY is 18 December.

Any orders received at Artistry Coffee by midday on 18 December can be expected to have met this delivery stipulation. The delivery companies do not guarantee, but this year's last posting day feels like they've given themselves a bit of flex - so hopefully all will be OK.

Any orders received after this time will be processed as quickly as possible
- and we will continue processing orders upto 22 December before our own Christmas break

BETWEEN CHRISTMAS AND NEW YEAR we are likely to process some orders every few days (so we're not on shutdown, just holiday mode!).
So over the Christmas to New Year period delivery will be a little slower, but you can still place your order.

We are offering PREMIUM DELIVERY - and last posting for this is 20 December.
Again the delivery companies offer no guarantee, but they should be generally geared up for 1 - 2 day delivery even over this time.

Craft Delicious Coffee at Home !