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Delivery Process

As a small family business, you're happiness with our product is a prime concern for us and this especially relevant in the delivery of your order. We will endeavour to ensure our packages are dispatched as soon as possible, following confirmation of payment.

We are a UK based business and are currently only able to facilitate delivery within the UK and to the Channel Islands.

Our packages are expected to be delivered approx 3 to 5 working days after dispatch. Deliveries may be made Monday to Saturday (excluding Bank Holidays), subject to our delivery provider's service. It may be usually expected to take 5+ days if sending to outlying areas of UK. We use reputable delivery providers, such as Hermes, Royal Mail and others as necessary. At present we do not offer a next working day delivery option.

The costs for postage & packing are as follows:
delivery prices by weight
We have now also added the option for faster delivery, expected within 1-2 working days: starting from £5.95, dependent on package weight. This option is available in the final Checkout screens

The system is designed so that normally an estimated standard postage & packing charge should be shown on your cart page as products are added.
Final P&P charges are shown on the checkout page of our shop, with the express option in the last stage of checkout.

In an unlikely and exceptional circumstance where the actual costs of delivery of an order are substantially higher than expected cost positions (or if delivery costs make an order unviable), then Artistry Coffee reserves the right to contact the customer with an option for continuing the order with a revised delivery cost or cancelling the order. This is not anticipated, but if delivery companies vary the cost of delivering to particular regions it is possible that actual delivery costs for unusual package sizes or weights may be unviable.

The Channel Islands are not available with the above costs. Please see below as a guide for applicable costs (via Royal Mail).

  • Parcel Weight
  • Up to appx 2 Kg     £6.75
  • Up to appx 20 Kg     £13.75     £9.10


Please note that standard delivery for £ 2.49 is a price promotion.

Regardless of size or weight we are currently offering standard delivery for £ 2.49.

We expect standard delivery should be fulfilled in 3+ days from despatch, subject to our delivery providers schedules. There are no guarantees, however we have normally seen delivery completed well within a 2 to 5 days range.

Currently Artistry Coffee only offers delivery within the UK.

Delivery in These Extraordinary Times

We take extra care to ensure safe packaging and distribution from our stock.

We have been pleased that even with steps we take to minimise contact with others (e.g. reduced number of dispatch days per week - two to three instead of everyday) in these times of social distancing, we have still seen good delivery timings on our parcels.

For Standard delivery we generally expect a 3 to 5 working days timeframe is advisable, though in exceptional circumstances it may take our delivery providers a little longer.

Where an express delivery service is paid for, delivery may be expected within 1 to 3 days.

In these times, we ask that you expect that delivery may take a bit longer than might normally be expected though, but we are not aware of deliveries actually taking more than 4-6 days.

It is always advisable however to order early if you are sending gifts to others to avoid any disappointment, and especially approaching special days (e.g. Father's Day) as delivery volumes may increase towards such days.

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